Delivery
You can choose to have your order delivered to parcel machine (in Baltic countries) or courier service, or pick it up at our warehouse (Latvia, Riga, Kārļa Ulmaņa gatve 1).
It is not possible to purchase goods on site.
We ship to European Union (including for Malta and Cyprus) and United Kingdom.
We also can ship to other countries worldwide - please contact us for shipping quote.
For high volume orders from 100kg please contact us for quote, we will find best shipping price for you.
Free delivery in Baltics to parcel machines for orders over EUR 50.
Delivery costs are calculated and shown when placing the order.
Parcel machine delivery cost is fixed EUR (incl. VAT 21%):
Latvia - 3.00 EUR
Lithuania - 3.99 EUR
Estonia - 3.99 EUR
Finland - by request
Courier delivery cost depends on order weight. Shipping starts from EUR (incl. VAT 21%):
Latvia - 5.00
Lithuania and Estonia - 10.00
EU - 16.00
UK - 34.00
Countries outside EU - please contact us for quote
We are doing our best to ship your order same or next working day. Delivery might take 1-2 days in Baltics, up to 1 week EU, and up to 2 weeks worldwide.
Please note that the delivery speed depends on the carrier. Please use the tracking link sent in the email to keep track of the location of the parcel.
If you have an urgent order, please contact us before ordering to arrange the best delivery method.
Returns
In accordance with Regulation No 255 of the Cabinet of Ministers of the Republic of Latvia of 20.05.2014 "Regulations on Distance Contracts", you have the right to withdraw from the contract within 14 calendar days of receipt of the goods, without giving any reason, and return the goods purchased in the online shop. Depending on the situation, you are entitled to a refund, a replacement and/or a refund, as the case may be.
When returning the product, the product and its packaging must not have been damaged or used in any way. The replacement or refund will be made after receipt and evaluation of the goods.
If the goods have been damaged in transit, this must be reported to our shop immediately after opening the packaging and we will help to resolve the situation.
You can return the goods to our warehouse, via the Omniva returns service or by arranging your own shipment to our warehouse address.
To return via Omniva, please follow the steps below:
- Fill in the return form on the platform atgriesana.omniva.lv.
- After completing the return form, information with the return code will be sent to your phone and email.
- Go to your nearest Omniva outlet, select "Send parcel" -> "Shipment with pre-prepared address card", enter the return code and follow the on-screen instructions.
- Please note that you can return an item via a parcel machine if the parcel package size does not exceed 38 x 64 x 39cm and its max weight does not exceed 30kg.
If you have any questions about returning an item, please contact our store.
Legal information
The shop is operated by:
Gedvillo Services SIA
Reg.No.: 40003968304
VAT Reg.No.: LV40003968304
Bank: "Swedbank" AS, HABALV22
Account: LV02HABA0551018703327